Services

From basic telephone and email support during business hours to comprehensive 24x7x365 Critical Care service level agreements, Equinox Software offers a variety of support options. We can customize support, maintenance and upgrade packages to suit every situation and budget.

Equinox Support services deliver ...

• Assurance that help is an email or phone call away
• Responsive and knowledgeable technical support staff, including developers of Evergreen and Koha
• Everything you need to know, from general inquiries to advanced, in-depth technical infrastructure support

Every ILS migration has specialized requirements and challenges. Equinox Software can create a custom migration plan including project management, data translation, and consulting.

Equinox Migration and Deployment services offer ...

• Intimate knowledge of library data standards and practices
• Extensive experience migrating legacy ILS data
• The expertise of the experienced Evergreen and Koha migration teams

Let the Open Source Experts handle it all. Equinox runs the servers, installs and configures the software, and performs all regular maintenance.

Equinox Hosting services provide ...

• 100% Uptime upstream service level agreements
• Hardened, secure facility
• Top-tier clustered, redundant servers
• World class application and network monitoring
• Backup and Disaster Recovery services

From aesthetic enhancements to new application services, Equinox Software can customize any aspect of your installation. Our engineers will work with your team to design a custom solution to fit your needs.

Equinox Development services bring you ...

• Dedicated planning and development resources for your specific needs
• Fast-track integration of local requirements as full ILS features
• The full design and development expertise of the original Evergreen authors and experienced Koha developers
• Documentation for new and existing Evergreen development

At installation and beyond, Equinox Software will train library staff to become proficient users of Evergreen or Koha. Comprehensive training is available through customized learning experiences.

Educational Services provides:

• Training on all modules of Evergreen and Koha after installation
• Ongoing training for veteran employees and new hires
• Guided tours of new modules and functionality
• Continuing informal training after formal training has occurred
• Documentation for new and existing Evergreen development